5-Year Limited Warranty
Vault Sports Box products are built to handle the journey, but in the rare event something goes wrong, we’ve got you covered.
We offer a 5-year limited warranty against faulty parts and manufacturing defects from the date of purchase. This warranty applies only to non-commercial use of the bike box and requires proof of purchase.
The warranty is not transferable to other parties and a purchase receipt must be shown.
What’s Not Covered:
- Normal wear and tear (scratches, scuffs, worn wheels, etc.)
- Damage caused by misuse, accidents, or third-party shipping (e.g., airlines)
- Commercial use, including rental or loaning out the box
- Cosmetic damage not affecting functionality
Commercial Use:
- Approved hire companies receive a 2-year limited warranty
- Individuals lending or renting their Vault Sports Box to others will be considered commercial use and fall under the same 2-year warranty coverage
If you believe you have a warranty issue, please contact us at info@vaultsportsbox.com with photos and your order information, and we’ll help you through the process.